DTN Help Centre
Weatherzone iOS & Android Apps
Weatherzone (website)
WeatherPro
RainToday (iOS)
Categories
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Common Issues
- I can't access the features in my subscription.
- The app's location doesn't match where I am.
- The radar is not working for my location.
- Why are observation locations different to my actual location?
- Why is Weatherzone for Apple Watch not loading?
- Where did the 48 hour forecast graph go?
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Managing Your Subscription
- What do I get with a paid Weatherzone subscription?
- Can I use my subscription on my other devices?
- How do I cancel my subscription?
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Understanding the Weather Information
- What do the forecast symbols mean?
- Why is there no Pollen/UV/Fire Danger data for my location?
- Why doesn't the data in the graph match the forecast for the day?
- What does the lightning symbol on the top right corner mean?
- Are Bureau of Meteorology warnings included?
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Navigating and Customising the App
- Customising the panels on the Home Tab.
- How do I see the radar or more content in Weatherzone for Apple Watch
- Does Weatherzone support Apple Watch complications?
- How do I change location for my Widget?
- Can I change units for temperature, wind and rainfall?
- How do I configure Notifications?
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Interpreting the Data
- Computer Model Definitions
- What is Opticast?
- How do I interpret the rainfall forecasts that appear on the local weather page?
- What do the different warning systems mean?
- What is the difference between a forecast rain chart and the rainfall radar chart?
- What do wind charts show?
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Navigating the Website
- How do I access past weather?
- Can I get a forecast for more than 7 days out?
- How do I find weather warnings?
- How do I find lightning images?
- How do I find Satellite images?
- How do I find Radar images?
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Managing Your Account
- How do I unsubscribe from Daily Forecast Emails
- When I receive my daily forecast email, parts of the message are missing.
- I keep getting forecast emails and alerts that I don't want. How do I cancel/alter them?
- I am having trouble logging in.
- How do I unsubscribe from my Weatherzone account?
- My credit card details have changed. What do I do?
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About Weatherzone
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General Information
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Android
- How can I customize the WeatherPro Dashboard?
- Why is my widget not updating?
- What do the symbols in the app mean?
- How does the WeatherPro Premium billing process work?
- How do I cancel WeatherPro Premium and where can I view the status of my subscription?
- How do I restore my Premium subscription?
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iOS
- WeatherPro isn't displaying any data.
- How do I create a favorite? What locations are available?
- How can I delete favourites?
- I forgot my password!
- How to create an account and why it is useful to create an account after subscribing to the Premium service?
- How to switch between radar and satellite?
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General
- Can I extend my premium service in advance?
- I received an alert, but it didn´t rain.
- What does the grey area in the graph in the RainToday app indicate?
- Are my credit card details safe?
- What does RainToday Premium offer?
- I do not receive notifications. Why?
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User instructions
- Where do I change my user data like password or e-mail address?
- I received an alert, but it didn´t rain.
- How can I add, delete and sort my favourite locations?