Troubleshooting

• I forgot my password!
• How to create an account and why it is useful to create an account after subscribing to the Premium service?
• I can’t transfer Premium. Why?
• When trying to purchase Premium I get the error message: “Payment not allowed”!
• Error 405: There are too many devices connected to my account.
• With every start of the app a "merge conflict" is shown.
• My Premium doesn’t work / is activated only on one device. Why?
• My Premium will expire soon, what now?
• MAC: My preferred language is French. Why is WeatherPro shown in a different language?
• No data is displayed on the weather photo.
• Where do I get a crash report from?
• Why is the sensor data not visualised?